Privacy Policy

1. Information We Collect

To provide you with the best possible experience—from browsing our magical collection to delivering your Terrarium Kits worldwide—we collect the following types of information:

Information You Provide Directly:

• Contact and Account Details: Name, email address, shipping and billing address, phone number.
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information. We do not store full credit card numbers on our servers.
• Order Details: Products purchased, order history, preferences for items like Air Plants, Succulents, or Terrarium Supplies.
• Communication Records: Correspondence with our team via email or contact forms.

Information Collected Automatically:

• Device and Usage Information: IP address, browser type, device type, operating system, pages viewed, time spent on site, and referring website.
• Location Data: General location (country/region) to provide appropriate shipping information and currency display.

2. How We Use Your Information

We use your information with the same care we recommend for your Slow-Release Plant Food—thoughtfully and purposefully:

• To process and fulfill your orders for Plants, Glass Hangers, Terrarium Kits with Glass, and other products.
• To communicate with you about your orders, shipping updates, and customer service inquiries.
• To improve our website, product offerings, and customer experience.
• To send you relevant information about plant care, new products, or promotions (only with your consent where required by law).
• To prevent fraud and enhance the security of our website and transactions.
• To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We treat your personal information like a rare succulent—with respect and protection. We do not sell your personal data. We only share information in the following circumstances:

• Service Providers: With trusted partners who help us operate our business, such as payment processors (PayPal, card networks), shipping carriers, and IT service providers. These partners are contractually obligated to protect your data.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Cute Farms Shop, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as a business asset.
• With Your Consent: In any other circumstances where we have obtained your explicit consent.

4. International Data Transfers

Since we ship our Terrarium Kits, Living Plants, and Terrarium Supplies to plant lovers worldwide (from our home in Eureka, California), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

5. Data Storage and Security

Your security is rooted in our system, just like a well-cared-for succulent in its terrarium:

• We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
• We use secure payment gateways and encryption technologies to protect financial transactions.
• We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
• While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Correction: You can access and update your account information through your account settings or by contacting us.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
• Marketing Preferences: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
• Objection and Restriction: You may object to or request restriction of certain processing activities.

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

Like decorative moss adds texture to a terrarium, cookies help us enhance your browsing experience:

• Essential Cookies: Necessary for the website to function, such as remembering items in your shopping cart.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve its design and functionality.
• Preference Cookies: Remember your settings and preferences for future visits.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect your experience on our website.

8. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party sites, such as plant care resources or social media platforms. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.