Welcome to the Cute Farms family! We’re a small, passionate shop based in sunny Eureka, California, dedicated to bringing you safe, simple, and sprightly deliveries of miniature green sanctuaries. Below, you’ll find answers to common questions about our products, shipping, care, and more. Can’t find what you need? Our friendly team is always here to help!
🛍️ Orders & Products
What kind of products do you sell?
We specialize in creating tiny, magical ecosystems! Our curated collection includes:
- Living Plants: Air Plants, Succulents, Miniature Succulents, Decorative Moss.
- Complete Kits & Supplies: Terrarium Kits (with or without glass), Plant Care Kits, Terrarium Supplies, Terrarium Decor.
- Care & Nourishment: Organic Plant Food, Slow-Release Plant Food, Plant Care products.
- Display & Style: Unique Glass containers, Hangers, and Air Plants Displays to showcase your green friends.
Are the plants and kits easy to care for, especially for beginners?
Absolutely! Our philosophy is “Safe, Simple & Sprightly.” We design our Terrarium Kits and Plant Care Kits to include all essentials and easy-to-follow guides. Plants like succulents and air plants are chosen for their resilience. We believe anyone can cultivate a little pocket of peace with our products.
🚚 Shipping & Delivery
Where do you ship from and to?
We ship worldwide from our home in Eureka, California, USA! We’re thrilled to send green joy globally, though we cannot deliver to a few remote areas* or parts of Asia due to logistical constraints.
What are my shipping options and costs?
Option 1: Standard Tracked Shipping
Cost: Flat fee of $12.95.
Carrier: DHL or FedEx.
Timeline: 10-15 business days after dispatch.
Ideal for faster, reliable delivery.
Cost: Flat fee of $12.95.
Carrier: DHL or FedEx.
Timeline: 10-15 business days after dispatch.
Ideal for faster, reliable delivery.
Option 2: Free Shipping
Cost: FREE on all orders over $50!
Carrier: EMS.
Timeline: 15-25 business days after dispatch.
Perfect for budget-friendly orders or stocking up.
Cost: FREE on all orders over $50!
Carrier: EMS.
Timeline: 15-25 business days after dispatch.
Perfect for budget-friendly orders or stocking up.
Processing Time: Please allow 1-2 business days for our team to lovingly pack your order with care and eco-friendly materials.
Will I have to pay any extra fees for international delivery?
All packages include necessary customs documentation. However, any import duties, taxes, or brokerage fees imposed by your country are the responsibility of the recipient and are not included in our shipping costs or product prices.
💳 Payments & Security
What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your transaction security is important to us.
🔁 Returns, Refunds & Damaged Items
What is your return policy?
We want you to be completely happy! We accept returns within 15 days of you receiving your order. Items must be unused and in their original packaging. Please contact us at [email protected] to start the process.
What if my plant arrives damaged?
Due to the living nature of our products, plants, succulents, and air plants are only eligible for return/refund if they arrive damaged. To help us resolve this quickly, please send a photo to [email protected] within 48 hours of delivery.
🌱 Plant Care & Support
Do you provide care instructions?
Yes! Every Plant Care Kit and Terrarium Kit includes an essential care guide. We believe in empowering you to help your mini-ecosystem thrive.
I have a question not covered here. How can I contact you?
We’d love to hear from you! Our small, friendly customer care team is just an email away at [email protected]. We’re always happy to help with your green journey.
With love and leafy vibes,
The Team at Cute Farms Shop
461 Alder Street, Eureka, US 95503
succulentecoshop.com